Factoids our clients should know

• We answer our phones directly. Clients rarely get voice mail and when that does occur, the call is returned within minutes or a couple of hours.
• We do not work traditional Monday to Friday, 9 a.m. to 5 p.m. hours. Clients can usually reach us anytime between 8:30 a.m. and 7 p.m. Monday to Friday. Voice mail messages left before or after those hours and on weekends are checked and returned promptly.
• Unlike with most agencies, clients get to work directly with our graphic designers, meaning there is no intermediary who runs interference. We find that direct communication leads to fewer misunderstandings or errors, which cost time and money for all concerned.
• Besides being creative, Rodney and Karen understand the production process, meaning how to avoid mistakes which can lead to delays and cost overruns.

• We invest in maintaining the best equipment base in the industry for our staff — fully loaded Mac Pros with 30-inch Apple Cinema Display screens. We have extra Mac work stations for clients who wish to work on their text in our spacious office while sipping one of our famous café lattés made with natural spring water. The name of our game is “comfort and efficiency.”
• We have backup equipment for every computer and printer in our office to ensure that equipment failure does not lead to deadline failure. We back up every job daily so that it is preserved in our archives. Planning for the unexpected is part of business.
• In addition to being Art Director, Rodney is also knowledgeable about computers, software and internet technology. In fact, he has set up the entire office network, which keeps Ponctuation Grafix on the cutting edge.

• Our reference library includes the latest graphic design books from around the world. Karen continually searches stock photo libraries on-line in a quest to purchase compelling photos which can add strong visuals to marketing material and publications, such as magazines and newsletters, which we create for our clients.